4 Common IT Issues Working From Home (and how to fix them)

Written by Bec Tonkin

08/10/2020

There is nothing more frustrating when you’re working from home than having your IT setup not co-operate! You aren’t in the office where you can use another machine or easily ask a colleague for any assistance. 

With many of us now working from home as a relatively permanent arrangement, we have put together a summary of the most common IT problems we come across with a few basic solutions to get you started. 

 

can’t connect to the server! 

Usually, when working from home, you will need to connect to an office computer or server to access files and applications you need to get on with your day. When you’re unable to connect to the server there are a few things you can check before your frustration goes from simmering to boiling over! 

Accessing an office computer  

  • Is your computer connected to the internet? 
  • Is your VPN connected? 
  • Is the office computer turned on? 
  • Have you used the correct credentials to login? 

 

Accessing a server 

  • Is your computer connected to the internet? 
  • Are you using correct credentials to login? 

 

If your answer is yes to all the above and you still have no luck connecting, it’s definitely time to call for help! Servers do crash from time to time and office computers can easily be turned off accidently. Expert advice is likely to be required to solve the issue.

My password won’t work! 

When you’re working from your office, you generally have a routine and a way of remembering credentials or using a password manager to access your files and applications. Often changing to home-work means a new computer, new routine and new passwords! There are a few details you can check before stressing about forgetting your 17th password for the week! 

 

Microsoft 365 applications: 

Many of the applications you use every day all fall under the Microsoft 365 umbrella. You’ll find that although you may use several of these, they actually all have the same password. 

Microsoft 365 applications include: 

OutlookWordPowerpointExcelOneNoteOneDriveExchangeSharepointTeams 

If you know your password for one of these apps then you know it for all of them! 

In terms of setting up new passwords, the below table shows the best kinds of passwords to make and relative levels of security.  

As you can see, coming up with a passphrase as opposed to a password is a far better way of creating a secure and memorable login credential.

My printer won’t print!

Sometimes printers make you feel like they’re just not in the mood to work. They can be quite temperamental and somewhat confusing at the best of times! 

Some of the best solutions to try coaxing your printer into cooperating are:

  • Check the printer status and that everything is plugged in.
  • Do you have an error message (paper jam, no ink etc)? Generally, these issues can be resolved quickly by actioning through the printers’ interface.
  • Clear the printer queue (Right-click on the printer icon, usually located in the bottom right corner of your task bar, then choose “Open All Printers” to see a list of currently queued items). This should clear out any old documents that were blocking the queue.
  • Is your printer connected via wifi? If you connect your computer to your printer with a USB cable instead, this will sometimes resolve connection issues.
  • Make sure the you have installed the necessary drivers for your printer. Windows will generally do this for you when the printer first connects but on occasion, you’ll need to head to the manufacturers website and download them from there.

If you’ve tried everything and your printer still won’t do what you’re asking of it- call for help! There are a lot of components that need to line up for a printer to work as it should so it’s never a bad idea to ask for professional assistance.

My computer is so slow!

There is nothing worse than starting your working day motivated and ready to go, and your computer takes FOREVER to respond. The slow processing speed can be down to your internet connection or the computer itself.

First things first. 

If your computer is on, and has been left on for a few days, let’s turn your computer off, shut it down, give it a rest. 

Computers need a break every now and again to reset themselves and cool down.

Many of us are in the habit of leaving our computer on 24/7.

Computers do not like this!

Turning your computer off and rebooting is often an easy fix to many problems and can have you up and running at a decent speed relatively quickly. This also allows it to carry out any Windows updates that maybe waiting to be actioned, these help with security of the machine, so well worth doing. 

Another common reason for a slow computer is programs running in the background. Make sure you only have open the programs and applications you need to use and be careful which programs you allow to startup automatically when you turn your computer on. You can check this by holding Ctrl + Alt + Delete simultaneously and clicking on “Task Manager”.

If you aren’t sure where to start, or find the situation overwhelming- always call for help!

At Section Technologies, there is never any problem too big or small. We love finding solutions to all IT issues, so you can get on with doing what you do best!

Related Articles

5 Easy Ways to Improve Your Business During Lockdown

5 Easy Ways to Improve Your Business During Lockdown

When lockdown gives you lemons… Many of us have found ourselves on a forced sabbatical from daily business operations due to stage 4 lockdown restrictions. Whilst this is generally considered not ideal for most of us, it’s actually not all bad! How often have you...

10 Tips for Working From Home

10 Tips for Working From Home

In current times, working from home has become something that’s essential for us all to learn how to do effectively. As a team who have been successfully involved in home-working for a number of years, we thought we’d share a few tips for those just starting out.  Get...