Managed Services

What does this actually mean?

Time is money, so if your IT equipment or systems fail you start incurring costs (staff wages, not meeting deadlines on your projects etc). We assist in keeping your business up and running by monitoring everything remotely. If we detect any issues, we can act immediately to ensure it doesn’t impact your day to day running of the business.

SOME KEY THINGS OUR PACKAGES COVER AND MONITOR ARE;

Monthly server maintenance

  • Carrying out windows updates/checking hard drives.

System administration

  • Keeping the system up to date by removing no longer required user accounts

Quarterly review meetings 

  • Discuss previous 3 months usage
  • Find reoccurring training requirements
  • Plan next 3 months (any changes client knows about ie. staff changes)
  • Project planning
  • Budget planning for equipment

Team awareness 

We discuss your setup on a monthly basis so all our team know your technical setup. This means you have an entire team combining their knowledge and skills to ensure your business’ technology is working for you in the most cost-effective and productive way.

Monitoring

We track all different elements of your technology so we can detect and fix any issues before you’re even aware of them!

We monitor the following:

  • Server
  • Internet

How this benefits your business

  • We can notify you out of hours if we see an issue
  • We can have a technician ready onsite either out of hours or at the start of your workday to fix any issues